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OfficeHours.FM

OfficeHours.fm is a podcast for those who're building a business around WordPress products or services. During the weekly live show, host Carrie Dils, a WordPress consultant, brings on successful guests from the WordPress business community to share insights and inspiration.
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Now displaying: Page 1
Jan 9, 2017

What we talked about

You will never get the complete story from an email or a Slack message. - Karim Marucchi

  • Account management for small agencies and freelancers
  • Using account management as business development
  • Differences between an account manager and a project manager
  • Coming across to your clients as the expert
  • The importance of "face time" vs email
  • Using email as a followup to a conversation, not the conversation itself
  • Tips for composure and "positive control" in tough conversations
  • How to make client delays work in your favor
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