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OfficeHours.FM

OfficeHours.fm is a podcast for those who're building a business around WordPress products or services. During the weekly live show, host Carrie Dils, a WordPress consultant, brings on successful guests from the WordPress business community to share insights and inspiration.
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Now displaying: March, 2017
Mar 27, 2017

 

What we talked about

  • Managing expectations from the very first interaction with a client
  • Taking ownership of every aspect of a project
  • Addressing "issues" immediately (no festering)
  • Adversarial relationship toward customers
  • Handling hard conversations (and keeping the emotion out)
  • The best (and worst) forms of communication
Mar 20, 2017

What we talked about

  • Using a business plan to decide what services you'll offer and what you won't
  • Before choosing your ideal customer, you need to have customers to choose from :)
  • When it's time to grow a team (and how to find the right people)
  • Managing cash flow
  • Business, communication, and tech tools used at WPRiders.com
  • The importance of a mentor
Mar 13, 2017

What we talked about

  • The process of developing a customer niche
  • Just because you gear marketing toward your niche doesn't mean you can't serve others
  • The three-level marketing strategy
  •  How to get a client ASAP
  • Building confidence in yourself
  • The importance of content (and tips for getting into the swing of content creation)
  • Vetting potential clients
Mar 10, 2017

Solving all the problems.

Mar 6, 2017

What we talked about

  • The origins of managed WordPress hosting
  • Serving a niche in a crowded space
  • Find your differentiators that set you apart from the competition
  • Empowering others (teammates) to make decisions and take responsibility for the outcome
  • Working through explosive topics (i.e. politics) with your team
  • Expressing opinion as a company vs an individual
  • Joshua shares what inspires him
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