Welcome to the kick-off of Season 5, focused on automation. Beka Rice is Head of Product at SkyVerge and has an obsession with all things automated. Today, we discuss why automation doesn’t have to be inhuman, how the order confirmation is actually the beginning of the customer relationship and what questions to ask in a discovery meeting.
Produced by Come Alive Creative
Diane Kinney and I continue our conversation on project management.
On today’s episode, Carrie interviews Karim Marucchi and Rian Kinney about contracts and what to consider when you are preparing to work with a client.
On today's episode, Carrie is interviewing Troy Dean. This is Troy's second interview on officehours.fm. Troy and Carrie are discussing project scoping and putting your business in the best possible position with the client that will make you (and your client) more successful.
Join me as indepdent web contract Jordan Rupp and I discuss what goes into a formalized discovery process for a web project.
In this episode, Carrie talks with Erin Flynn about Client Onboarding and how this process can be simplified by using templates and communicating regularly with your client.
In this episode, Carrie and Heather talk about Contact Relationship Management (CRMs) and how that applies to a freelancer or small agency. The discussion covers when you get that customer in the door and launch the project all the way establishing a retainer agreement with them.
In this podcast, Carrie interviews Brett Cohen CEO & co-founder of emagine, a digital agency located south of Boston, MA. Brett shares his insights of sales and marketing the “hard way” where there is no substitute for calling and meeting people face to face.
Marketing is simply building trust and empathy with a group of people by talking to them. - Paul Jarvis